BYD Commitment

Our promise is simple: keep Australian customers moving. Which is why we’ve called on the BYD Zhengzhou vessel to expedite the delivery of your BYD. More vehicles, more visibility, and more confidence for Australian customers.

Track The Vessel

The next shipment is on its way

This shipment includes BYD vehicles allocated to Australian customers and dealers, helping bring more vehicles to local roads sooner. Log in to the customer portal to confirm whether your vehicle has been matched to this inbound BYD shipment.

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Watch the arrival live

Join BYD as we welcome the latest shipment of vehicles to Australia, with live coverage from the port arrival event.

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Frequently-Asked Questions

All you need to know about your BYD shipment

It means your vehicle has been matched to this inbound BYD shipment and is currently allocated to the vessel shown on this page.

It does not mean the vehicle is ready for delivery yet. After the vessel arrives in Australia, vehicles still need to complete standard port, processing, transport and dealer handover steps.

If no match is found, your vehicle may be allocated to another shipment or still moving through the order process.

Please check your details and try again. If you're still unsure, contact your BYD dealer for the latest update on your order.

Not immediately. Port arrival is only one step in the delivery process.

Once the vessel arrives, vehicles move through:
  • Arrival processing
  • Compliance checks
  • Transport logistics
  • Dealer preparation
  • Final handover
before they are ready for customer delivery.

Your BYD dealer will contact you once your vehicle has progressed through the relevant local delivery steps and they have a clearer handover timeframe.

Yes. Estimated arrival timing can change due to weather, shipping conditions, port operations, customs, quarantine, logistics or other operational factors.

The ETA shown on this page is based on the latest available vessel information.

After arrival, vehicles are unloaded and move through standard local processing. This may include:
  • Port handling
  • Compliance
  • Transport allocation
  • Dealer delivery
  • Pre-delivery inspection
  • Final customer handover

For privacy, security and operational reasons, this page only confirms whether your vehicle is part of the inbound shipment and shows the vessel's journey to Australia.

More detailed delivery updates will continue to come from your BYD dealer.

The map may not appear in real time and vessel position may occasionally be delayed.

No. This page relates to the specific BYD-owned vessel and shipment shown. Other vehicles may arrive through different shipments or at different times.

No. The lookup experience is designed to confirm shipment status without displaying sensitive personal information.

The page does not display:
  • Personal customer details
  • Contact information
  • Address
  • Payment information
  • Full order records

What happens next?

Once the vessel arrives, vehicles will move through standard port, processing, transport, and dealer handover steps before customer delivery.

Track Order