Servicing & Warranty

A robust network of Experience & Service Centres.

Drive with confidence

Benefit from the added protection of an Australia-wide coverage of BYD warranty and service specialists.

Our service, warranty and parts network continues to grow as we are progressively opening BYD Service Centres along with additional service locations in partnership with mycar.

Find a Service Centre

Australia wide service centres and our robust EV warranty.

View network

FAQ

Drive with confidence.

Exceptional BYD quality, tech, style and safety deserves exceptional support. BYD provides service, warranty and parts support across Australia.

Building motor vehicles since 2003, BYD is a world leader in automotive quality and safety. BYD is proud to offer Australian drivers a robust Traction Battery Warranty - 8 years or 160,000 kms, whichever occurs first and Vehicle Warranty - 6 years or 150,000 kms which ever comes first Manufacturer’s Warranty*.

* Terms, conditions and exclusions apply. You can view the complete BYD Manufacturers Warranty here.

Service-Activated Roadside Assistance

From 22 July 2025, BYD will introduce its new roadside assistance partner.

What Does This Mean for You?

For Vehicles Delivered On or After 22 July 2025:

  • 12 months of complimentary roadside assistance from the delivery date.

For Vehicles Delivered Before 22 July 2025:

  • Existing 12-month complimentary roadside assistance remains active.

For Extended Roadside Assistance Contracts:

  • Existing contracts remain unaffected and fully honoured.

This enhanced program ensures seamless roadside assistance for BYD drivers.

For Roadside Assistance, please call 1800 293 288.

Download our roadside assistance T&C's here.